Privacy Policy

Last Updated: January 2026

1. Introduction

gl99 is committed to protecting the privacy and personal data of every player who uses our online casino and sports betting platform. This Privacy Policy explains in plain language what information we collect from you, why we collect it, how we use and store it, and under what circumstances — if any — we may share it with third parties.

By accessing or using the gl99 website, mobile interface, or any associated services, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our platform immediately. This policy applies to all users based in Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh.

2. Information We Collect

When you register and use gl99, we may collect the following categories of personal information:

• Identity information: full name, date of birth (we require players to be 21+ years old), and national identification details where required for account verification.
• Contact information: email address, mobile phone number, and physical address as provided during registration.
• Financial information: transaction history, deposit and withdrawal records, and payment method identifiers (e.g., bKash wallet number, Nagad account, Rocket ID, Upay number). We do not store full payment credentials.
• Usage data: IP address, device type, operating system, browser version, pages visited, time spent on each section, game session logs, and betting activity.
• Communications data: messages and queries you send to our support team, feedback forms, and any other correspondence with gl99.

3. How We Use Your Information

Primary Purposes

gl99 uses your personal data strictly for the following legitimate purposes related to providing, improving, and securing our platform:

• Account creation and management: verifying your identity, maintaining your account, and processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and other supported payment channels.
• Platform delivery: enabling you to play cricket betting, slots, live casino, crash games, and fish shooting games with a smooth and fair experience.
• Responsible gaming compliance: monitoring activity to identify and support players who may be at risk, in accordance with our Responsible Gaming commitments.
• Security and fraud prevention: detecting and preventing unauthorized access, fraudulent transactions, and suspicious account activity to protect both gl99 and its players.
• Customer support: responding to your queries, resolving account issues, and improving our support processes based on your feedback.

Secondary Purposes

With your consent or where permitted, we may also use your data for:

• Sending promotional offers, bonus notifications, and personalized recommendations relevant to your gaming preferences (you may opt out at any time).
• Conducting internal analytics and research to improve game offerings, website performance, and user experience across Bangladesh.
• Complying with any applicable legal obligations, regulatory requirements, or lawful requests from authorized bodies.

4. Data Sharing and Disclosure

gl99 does not sell, rent, or trade your personal information to any third party. However, we may share limited data with trusted service partners strictly to operate our platform:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and similar partners receive only the transaction data necessary to complete a deposit or withdrawal.
• Game providers: Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, and NetEnt may receive anonymized session data to deliver their games correctly. They do not receive your personal identity details.
• Technology infrastructure providers: cloud hosting and cybersecurity vendors who are bound by strict data processing agreements and are not permitted to use your data for their own purposes.
• Legal compliance: law enforcement agencies or other authorized bodies where disclosure is required by law or is necessary to protect the rights and safety of gl99 users.
• Business transfers: in the event of a merger, acquisition, or asset transfer, your data may be transferred to the successor entity under equivalent privacy protections.

5. Data Security

gl99 takes the security of your personal data seriously. We employ industry-standard technical and organizational measures to protect your information against unauthorized access, alteration, disclosure, or destruction. Our platform uses SSL (Secure Sockets Layer) encryption for all data transmitted between your device and our servers.

While we implement robust safeguards, no internet-based service can guarantee absolute security. In the unlikely event of a data breach that is likely to affect your rights or interests, gl99 will take reasonable steps to notify affected users as promptly as possible.

6. Cookies and Tracking Technologies

gl99 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files placed on your device that help us remember your preferences and improve site functionality. We use the following types of cookies:

• Essential cookies: required for the website to function correctly, including maintaining your login session and security tokens. These cannot be disabled.
• Performance cookies: collect anonymized data about how visitors use gl99, such as which pages are most visited and any error messages encountered, helping us improve the platform.
• Functionality cookies: remember your preferences such as language settings, display options, and previously viewed game categories to personalize your experience.
• You can manage cookie preferences through your browser settings. Note that disabling essential cookies may affect your ability to use certain features of the gl99 platform.

7. Data Retention

gl99 retains your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy. Specifically:

• Active account data is retained throughout the lifetime of your gl99 account and for a reasonable period thereafter to handle any disputes or inquiries.
• Financial transaction records may be retained for a longer period as required for accounting, audit, and fraud prevention purposes.
• If you request deletion of your account, we will erase your personal data within a reasonable timeframe, except where retention is required by law or for legitimate business purposes such as outstanding dispute resolution.

8. Your Rights

As a gl99 user, you have the following rights regarding your personal data. You may exercise any of these rights by contacting our support team at the email address provided at the bottom of this page. We will respond to all requests within a reasonable timeframe. Your rights include: the right to access a copy of the personal data we hold about you; the right to correct any inaccurate or incomplete personal information; the right to request deletion of your data where it is no longer necessary for the purposes it was collected; the right to object to or restrict certain types of processing; and the right to withdraw your consent to marketing communications at any time without affecting the lawfulness of prior processing.

9. Third-Party Links and Services

Our platform may contain references to or integrations with third-party game providers and payment solutions. gl99 is not responsible for the privacy practices of these external providers. We encourage you to review the privacy policies of any third party whose services you use in connection with gl99. The following types of providers may process data independently:

• Game software providers (Pragmatic Play, Evolution Gaming, Spribe, Ezugi, Microgaming, NetEnt) who operate their own server infrastructure and may collect anonymized technical data.
• Payment service providers (bKash, Nagad, Rocket, Upay, Visa, Mastercard) who are governed by their own terms, privacy policies, and applicable Bangladesh financial regulations.
• Analytics and infrastructure vendors operating under binding data processing agreements with gl99.

10. Children and Age Restriction

gl99 is strictly a platform for adults aged 21 and above. We do not knowingly collect personal information from anyone under the age of 21. Our registration process includes age verification steps, and accounts found to belong to minors will be suspended immediately and all data deleted.

If you believe that a person under 21 has registered on our platform, please contact our support team immediately at the contact address below so we can take swift action to protect the minor's privacy.

11. Changes to This Policy

gl99 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will revise the 'Last Updated' date at the top of this document and, where appropriate, notify you via email or a prominent notice on our platform before the changes take effect.

Your continued use of gl99 after any policy update constitutes your acceptance of the revised Privacy Policy. We encourage you to periodically review this page to stay informed about how we protect your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way gl99 handles your personal data, please reach out to our support team. You cancontact us at: [email protected] — we aim to respond to all privacy-related enquiries within 5 working days.