Terms & Conditions

Introduction

Welcome to gl99, an online casino and sports betting platform operated for players across Bangladesh, including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, and Mymensingh. These Terms & Conditions govern your use of all services, features, games, and promotions available on the gl99 platform. The term "gl99", "we", "us", or "our" refers to the platform operator. The term "you" or "user" refers to any individual who accesses or uses the gl99 website.

By registering an account, making a deposit, or placing any wager on the gl99 platform, you confirm that you have read, understood, and accepted these Terms & Conditions in their entirety. If you do not agree with any part of these terms, you must immediately discontinue use of the platform. gl99 reserves the right to update, modify, or replace any part of these Terms & Conditions at any time. Continued use of the platform following any change constitutes acceptance of the revised terms.

Eligibility Requirements

To register and use the gl99 platform, all of the following eligibility conditions must be satisfied in full. gl99 reserves the right to request documentary proof of eligibility at any time, and failure to provide satisfactory documentation may result in account suspension or closure.

• You must be at least 21 years of age. gl99 enforces a strict 21+ age policy with no exceptions.
• You must be accessing the platform from a jurisdiction where online gambling is not prohibited by applicable local laws.
• You must provide accurate, truthful, and up-to-date personal information during registration and whenever account details are updated.
• You must not be a previously banned or excluded user on the gl99 platform or any affiliated platform.

Account Registration & Verification

Each user may hold only one account on the gl99 platform. Duplicate accounts are not permitted under any circumstances and will be closed upon discovery, with balances subject to review. When creating your account, you are required to provide valid contact information, including a working mobile number and email address. gl99 may require identity verification (KYC) at any time to comply with our internal security and anti-fraud policies.

• You are solely responsible for maintaining the confidentiality of your account password and all activities conducted under your account.
• Any suspected unauthorized access to your account must be reported to gl99 support immediately at [email protected].
• gl99 will never ask for your password via email, live chat, or telephone. Any request for your password from a third party should be treated as fraudulent.
• Failure to complete KYC verification within the timeframe requested by gl99 may result in temporary or permanent account restrictions.

gl99 reserves the right to close, suspend, or restrict any account at its sole discretion, particularly where fraudulent, abusive, or otherwise prohibited behaviour is detected or suspected.

Deposits, Withdrawals & Payment Methods

gl99 supports a range of secure payment methods suited to Bangladeshi players, including bKash, Nagad, Rocket, and Upay. All financial transactions are processed in Bangladeshi Taka (BDT). The minimum deposit amount is ৳500 and the minimum withdrawal amount is ৳500, unless otherwise stated in a specific promotion. gl99 does not charge fees on standard deposits or withdrawals, though your payment provider's own terms may apply.

• Deposits are credited to your gl99 account balance promptly upon confirmation from the payment provider.
• Withdrawals are processed within 24 hours of a verified request, subject to completion of any applicable wagering requirements.
• You may only withdraw funds to a payment method you own and have used to deposit. gl99 does not process withdrawals to third-party accounts.
• gl99 may request additional KYC documentation before processing any withdrawal, particularly for first-time or high-value withdrawals.

gl99 reserves the right to delay or decline any transaction that raises reasonable suspicion of fraud, money laundering, or other financial misconduct. All disputed transactions will be investigated fairly and resolved as promptly as possible.

Bonuses, Promotions & Wagering Requirements

gl99 offers a range of bonuses and promotional offers, including welcome bonuses, reload bonuses, free spins, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, and Eid. Each promotion is governed by its own specific terms, which are published on the relevant promotion page. The following general bonus rules apply to all promotions unless otherwise specified.

• Bonuses must be claimed within the time window specified in the individual promotion terms. Expired bonus offers cannot be reinstated.
• All bonuses are subject to a minimum wagering requirement (rollover). The exact rollover multiplier is stated in each promotion's terms.
• Bonuses cannot be transferred between accounts and hold no cash value until wagering requirements are fully met.
• gl99 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice, particularly where abuse, system errors, or irregularities are detected.

Responsible Gaming

gl99 is committed to promoting responsible gaming and providing a safe entertainment environment for all users. We encourage players to set personal deposit limits, session time limits, and to take advantage of self-exclusion tools if they feel their gaming activity is becoming problematic. Gambling should be treated as a form of entertainment, not as a source of income.

If you believe that gambling is negatively impacting your life or the life of someone you know, please contact our support team immediately at [email protected]. We offer account cooling-off periods and self-exclusion options upon request. 21+ only. Play responsibly.

Intellectual Property

All content on the gl99 platform, including but not limited to text, graphics, logos, game assets, software, and user interface elements, is the exclusive property of gl99 or its licensed content partners. You may not reproduce, republish, distribute, transmit, display, or create derivative works from any part of the gl99 platform without prior written consent. Unauthorized use of gl99's intellectual property constitutes a material breach of these terms and may result in legal action.

Prohibited Activities

The following activities are strictly prohibited on the gl99 platform. Engaging in any prohibited activity may result in immediate account suspension, forfeiture of funds, and reporting to relevant authorities where required by law.

• Creating multiple accounts or allowing others to use your account for any purpose.
• Using automated bots, scripts, or any software designed to manipulate game outcomes or exploit platform vulnerabilities.
• Depositing funds derived from illegal or criminal activity, including money laundering.
• Colluding with other players or with any member of gl99's staff to gain an unfair advantage.
• Providing false, misleading, or fraudulent information at any stage of the registration, verification, or payment process.

Limitation of Liability

To the fullest extent permitted by applicable law, gl99 shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of the platform. This includes, without limitation, loss of profits, loss of data, service interruptions, or any errors or omissions in platform content.

gl99 makes no warranty, express or implied, regarding the uninterrupted availability of the platform, the accuracy of odds or game results, or the compatibility of the platform with any specific device or internet connection. Users participate in all games and activities at their own risk.

Amendments to These Terms

gl99 reserves the right to amend, update, or replace these Terms & Conditions at any time. Where changes are material, gl99 will endeavour to notify registered users via the contact email on file. However, it remains your responsibility to review these terms periodically. The most current version of the Terms & Conditions is always available on this page. Your continued use of the gl99 platform after any revision constitutes your acceptance of the updated terms.

Governing Law & Dispute Resolution

These Terms & Conditions are governed by and construed in accordance with applicable international online gaming regulations. Any dispute arising out of or in connection with these terms that cannot be resolved through our internal support process will be referred to binding arbitration. gl99 will always endeavour to resolve disputes fairly and promptly. For day-to-day account queries and concerns, please contact our support team at [email protected].

Contact Us

If you have any questions about these Terms & Conditions, or if you need assistance with your account, our support team is available around the clock. We aim to respond to all enquiries within 24 hours Bangladesh Standard Time (BST, UTC+6).

Email: [email protected]